How long it takes to deliver my order? For west bank and Jerusalem customers, it will take 3-5 working days. For our customers living inside (48), it will take 5-12 working days. Please make sure to consider notes under each product that may indicate a longer delivery days. Please make sure to enter detailed address and mobile number. How can I track my order? You can always contact us to follow up on your order. Can I open or use the product before I pay the order’s value? This is not allowed at all. For health and other conscious related. Can I return or exchange a product? Please consider that you can refund or exchange your purchases within 48 hours counting the date and time of delivery under the following conditions: 1. The product on its original situation, not used or unsealed, and attach the original receipt of the purchase. 2. You can return shoes and accessories with the original packing (the outer and inside packing). 3. When you try shoes, please make sure not to leave and traces on the product and it should be returned with its original box. 4. No return for lingerie and socks. 5. You can exchange clothes (size related matter) under the above mentioned conditions. 6. Makeup, Bukhor and Dohon al oud can’t be returned or exchanged. 7. Perfumes can be returned and exchanged in case of the product sealed.